Refund policy
At Lanternfields, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be returned in its original packaging.
- Include any original accessories, manuals, or tags (if applicable).
- Be accompanied by proof of purchase or your order confirmation.
To initiate a return, please contact us at:
Email: support@lanternfields.com
Our customer support team will provide you with return instructions before you send your item back.
Please note that returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery at support@lanternfields.com.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and its packaging
We'll review your claim promptly and work with you to provide a replacement, refund, or other appropriate solution.
Non-Returnable Items
For hygiene, safety, or legal reasons, certain products cannot be returned.
These include, but are not limited to:
- Personalized or custom-made products
- Gift cards
- Downloadable digital products
- Perishable goods
- Health and personal care items that have been opened or used
- Products marked as "Final Sale" or "Non-Returnable"
If you're unsure whether your item qualifies for a return, please contact us before placing your order.
Exchanges
We do not offer direct exchanges.
If you would like a different item, color, or size, simply return your eligible product and place a new order once your return has been approved.
Return Shipping
Unless the return is due to our error (such as receiving a damaged, defective, or incorrect item), customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Refunds
Once we receive your returned item, we'll inspect it and notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
If your order has not yet been processed or shipped, we'll do our best to accommodate your request.
Once an order has been shipped, it can no longer be canceled and must follow our standard return process.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Lanternfields Customer Support
Email: support@lanternfields.com
We typically respond within 24 business hours, Monday through Friday.