Return & Refund Policy

RETURN & REFUND POLICY — UNITED STATES

Last updated: September 2, 2026

This Return and Refund Policy applies only to orders delivered within the United States.

30-Day Return Policy

You may request a return within 30 days after your order is delivered.

To qualify for a return, the item must be:

• Unused and in the same condition in which it was received
• Returned with all original parts, accessories, instructions, and packaging
• Accompanied by the receipt, order confirmation, or other valid proof of purchase

Products showing signs of use, washing, alteration, accidental damage, or missing parts may not qualify for a change-of-mind return.

How to Request a Return

Before returning an item, email support@lanternfields.com and include:

• Your full name
• Your order number
• The item you want to return
• The reason for the return
• Photographs if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the correct return address.

Do not send an item back before contacting us. Items returned without authorization or sent to an incorrect address may not be accepted.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service and keeping the shipping receipt until the return has been completed.

Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or a refund of those charges is required by applicable U.S. law.

If we sent you a damaged, defective, or incorrect item, LanternFields will cover the reasonable return shipping cost or provide another appropriate solution.

We do not charge a restocking fee for approved returns.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at support@lanternfields.com.

Include your order number and clear photographs showing the item, packaging, shipping label, and the problem.

After reviewing your claim, we may provide a replacement, refund, or another appropriate solution at no additional cost to you.

Do not dispose of the item or its packaging until we have reviewed your claim.

Non-Returnable Items

For hygiene and safety reasons, a paw washer or other personal-care product that has been used on an animal cannot be returned because of a change of mind.

We also cannot accept change-of-mind returns for:

• Personalized, customized, or special-order products
• Perishable goods
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Products clearly marked “Final Sale” before purchase

Sale or discounted products may be returned under the same conditions as regularly priced products unless they were clearly marked “Final Sale” before purchase.

These restrictions do not limit any rights you may have if an item is damaged, defective, materially different from its description, or eligible for return under applicable U.S. federal or state law.

Exchanges

We do not process direct exchanges.

To receive a different product, size, or color, return the original item according to this policy and place a separate order for the replacement.

Refunds

After receiving and inspecting your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to process and display the refund.

Unless required otherwise by applicable U.S. law, refunds for approved change-of-mind returns cover the purchase price of the returned product and do not include original or return shipping charges.

If more than 15 business days have passed since we approved your refund, contact support@lanternfields.com.

Order Cancellations

If you need to cancel or change an order, contact us immediately at support@lanternfields.com.

We cannot guarantee cancellation after an order has entered processing or has shipped. If the order has already shipped, you may request a return after delivery under this policy.

Delayed or Undelivered Orders

If we cannot ship your order within the timeframe stated at checkout or in your order confirmation, we will notify you and, when required under U.S. law, offer you the choice of accepting the delay or canceling the affected order for a refund.

If tracking shows that an order was delivered but you cannot locate it, check the delivery location, household members, neighbors, and the shipping carrier before contacting us.

Undelivered-order claims will be reviewed based on the circumstances, available tracking information, the carrier’s investigation, and applicable U.S. law.

Payment Method

Refunds are issued only to the original payment method. We cannot issue a refund to a different card, account, or person.

Legal Rights

Nothing in this policy limits any non-waivable consumer rights available under applicable United States federal or state law.

Contact Us

LanternFields
Email: support@lanternfields.com